Returns & Exchange
**Returns & Exchange Policy**
At The Herbal Chic, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns and exchange policy, subject to the following conditions:
**1. Eligibility**
You may return or exchange products purchased from The Herbal Chic within 3-5 days of receiving your order. To be eligible for a return or exchange, the item must be unused, unopened, and in its original packaging with all tags intact.
**2. How to Initiate a Return or Exchange**
To initiate a return or exchange, please contact our customer service team at info@theherbalchic.com within 3-5 days of receiving your order. Please provide your order number and details of the item(s) you wish to return or exchange.
**3. Return Shipping**
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of your item(s).
**4. Refunds**
Once your return is received and inspected, we will process your refund to the original method of payment within 3-5 business days. Please note that shipping charges are non-refundable, and a restocking fee may apply.
**5. Exchanges**
If you would like to exchange an item for a different size, color, or product, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability. If the desired item is out of stock, we will issue a refund for the returned item.
**6. Exceptions**
The following items are not eligible for return or exchange:
- Items marked as final sale or clearance
- Personalized or customized items
- Gift cards
**7. Damaged or Defective Products**
If you receive a damaged or defective product, please contact us immediately upon receipt of your order. We will work with you to resolve the issue as quickly as possible, whether through a replacement, exchange, or refund.
**8. Missing Items**
If you believe an item is missing from your order, please contact our customer service team within [number of days] days of receiving your order. We will investigate the issue and take appropriate action to ensure your satisfaction.
**9. Contact Us**
If you have any questions or concerns about our Returns & Exchange Policy, please contact our customer service team at [customer service email]. We are here to assist you with any inquiries and ensure a positive shopping experience.
By making a purchase from The Herbal Chic, you agree to abide by the terms of this Returns & Exchange Policy. Thank you for choosing The Herbal Chic for your skincare needs!
At The Herbal Chic, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns and exchange policy, subject to the following conditions:
**1. Eligibility**
You may return or exchange products purchased from The Herbal Chic within 3-5 days of receiving your order. To be eligible for a return or exchange, the item must be unused, unopened, and in its original packaging with all tags intact.
**2. How to Initiate a Return or Exchange**
To initiate a return or exchange, please contact our customer service team at info@theherbalchic.com within 3-5 days of receiving your order. Please provide your order number and details of the item(s) you wish to return or exchange.
**3. Return Shipping**
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of your item(s).
**4. Refunds**
Once your return is received and inspected, we will process your refund to the original method of payment within 3-5 business days. Please note that shipping charges are non-refundable, and a restocking fee may apply.
**5. Exchanges**
If you would like to exchange an item for a different size, color, or product, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability. If the desired item is out of stock, we will issue a refund for the returned item.
**6. Exceptions**
The following items are not eligible for return or exchange:
- Items marked as final sale or clearance
- Personalized or customized items
- Gift cards
**7. Damaged or Defective Products**
If you receive a damaged or defective product, please contact us immediately upon receipt of your order. We will work with you to resolve the issue as quickly as possible, whether through a replacement, exchange, or refund.
**8. Missing Items**
If you believe an item is missing from your order, please contact our customer service team within [number of days] days of receiving your order. We will investigate the issue and take appropriate action to ensure your satisfaction.
**9. Contact Us**
If you have any questions or concerns about our Returns & Exchange Policy, please contact our customer service team at [customer service email]. We are here to assist you with any inquiries and ensure a positive shopping experience.
By making a purchase from The Herbal Chic, you agree to abide by the terms of this Returns & Exchange Policy. Thank you for choosing The Herbal Chic for your skincare needs!